Cancellation & rescheduling

When an appointment has a deposit, cancelling or rescheduling for any reason means the deposit is forfeited. There is no additional cancellation fee, but a new deposit is required to reserve another appointment.

Appointments that do not require a deposit, including fills, have a 50% cancellation fee when cancelled or rescheduled within 24 hours of the scheduled time. This balance must be paid before another appointment can be booked.

Rescheduling within 24 hours is treated as a same-day cancellation. The applicable deposit or cancellation fee applies, and repeated rescheduling may affect future booking availability.